Privacy Policy


The RSMA is committed to data security and the fair and transparent processing of personal data. This policy outlines how we treat personal data. Please familiarise yourself with this policy as it provides important information as to who we are, how and why we collect, store use and share your personal data and your rights relating to it. It also outlines how to contact us and how to contact the relevant authorities in the event that you wish to report a concern about the way in which we process your personal data.


The RSMA is committed to the principles inherent in the GDPR and particularly to the concepts of privacy by design, the right to be forgotten, consent and a risk based approach. In addition, we aim to ensure:

Transparency with regard to the use of data

That any processing is lawful, fair, transparent and necessary for a specific purpose

That data is accurate, kept up to date and removed when no longer necessary

That data is kept safely and securely

Personal data we collect

We may collect and process the following personal data and information you provide to us if you:

Complete forms on our website

Correspond with us via telephone, email or in in writing

Become a member of the RSMA

Become a customer to receive products and/or services

Become a delegate to one or more of our events

Complete a survey

Report a problem or provide general feedback

Engage with us through social media

Request marketing to be sent to you

We may collect and process the following data to continue to keep you informed (if you so wish) and/or to deliver the product and/or services effectively and efficiently:


Email and postal address

Telephone number

Job title and profession (if relevant for full product and/or service delivery)

Date of birth or copies of documents you provided to validate your age

Financial information such as credit card numbers and bank details

Technical information, including the IP address used to connect to our website, login information, browser type and version, operating system and platform

National Insurance numbers for learner registration

Information about your visit to our website such as products and/or services you searched for, page view response times download errors, length of visits to certain pages and methods used to browse

Information we receive from other sources

If you are a learner or an employee of an RSMA member company, we may also receive information about you from your employer or from one of our partnered training providers.

Information relating to third parties

If you provide third party information to us (e.g. Next of kin, your suppliers or your relatives) you must ensure that they are fully aware as to how their information will be used and that they have given their permission for you to disclose this information to us and for you to allow us, and our sub-contractors, to use it.

Use of personal data

We will only use your personal data when the law allows us to. Most commonly we will use your personal data in the delivery of contracts relating to products and/or services as follows:

To provide the products and services to you

To communicate with you in relation to providing products and services

To provide you with administrative support in joining, account creation and security

To provide you with industry information, surveys, information about our events and promotions of our products and services

To comply with a legal or statutory obligation

International transfer

The RSMA does not transfer your personal data outside of the European Union.

Data Security

We have taken reasonable steps and appropriate security measures to protect your personal data from loss or destruction. In addition, we limit access to your personal data to those employees, contractors, agents or other third parties who have a business need to know. Where you have a username and password to access certain services or parts of our website, you are responsible for keeping this password confidential.

We have put into place procedures to deal with any suspected personal data security breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We retain personal data only for as long as necessary to fulfil its purpose of collection, including for the purpose of complying with any contractual, legal or reporting requirements.

Where you have consented to marketing communications, you are able to unsubscribe from marketing communication at any time by either clicking the unsubscribe button or by contacting us direct via telephone or email.

Your Legal rights

Right to be forgotten

The RSMA recognises the right to erasure, also known as the right to be forgotten, as outlined within the GDPR. Individuals wishing to exercise this right are required to contact us with the request for deletion or removal of personal data. We will act on this, providing there is no compelling reason for continued processing and that the exemptions as set out within the GDPR do not apply. These exemptions include where the personal data is processed for the purpose of defence of legal claims and to comply with a legal obligation for the performance of a public interest task or exercise of official authority.

Right to access

You have the right to request a copy of the personal data we hold about you by contacting us via email or in writing. Please include with your request information that enables us to verify your identify. We will respond to any such request within 30 days (Occasionally it may take us longer if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated. You do not have to pay a fee to access your personal data (or to exercise any of your other rights) but we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Right to rectification

The RSMA recognises the importance of accurate and fitting data and you have the right to have any incomplete or inaccurate data we hold about you corrected although we may need to verify the accuracy of the new data you provide to us

Right to object

You have the right to object to the processing of your personal data if you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we process your data for marketing purposes.

Right to restrict processing

You have the right to request that we suspend the processing of your personal data in the event of the following:

Where you wish for us to establish accuracy of the data

Where our use of data is unlawful but you do not wish for us to erase it

Where you need for us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims

Where you objected to our use of your data but we need to verify whether we have overriding legitimate grounds to do so

Right to data portability

You have the right to request that your personal data is transferred to you or a third party you have chosen to receive it. In this instance we will provide your personal data in a structured, widely used readable format. Please note that this right applies to automated information for which you initially provided consent for us to use or where we used the information to perform a contract with you.


If you have any queries about this policy or have any questions relating to GDPR, these should be addressed to our Membership Services Manager, Sarah Hughes who can be contacted via email or in writing to Sarah Hughes, Membership Services Manager, Road Safety Markings Association , Unit 35 Corringham Industrial Estate, Gainsborough, Lincolnshire, DN21 1QB

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s contact details are as follows:

Information Commissioner's Office
Wycliffe House
Water Lane

Telephone - 0303 123 1113 (local rate) or 01625 545 745
Website -

Cookies and Website Content

The RSMA may set and access Cookies on your computer. Once you agree to the use of Cookies, it will help to analyse web traffic or lets you know when you have visited a certain website, allowing web applications to view you as an individual. In turn this will allow the web application placed on your computer to tailor their operations to you needs, likes and dislikes by remembering and gathering information about your preferences.

Traffic log Cookies are used on the RSMA website to identify which pages are being used. These enable us to analyse webpage traffic data and improve the website along with tailoring to customer needs. This information is only used for statistical analysis and once used the date is removed from the system.

The overall purpose of Cookies is to help provide you with a better website by allowing us to monitor which pages you find useful and which pages you do not. They do not give us access to your computer or any personal, confidential information about you. We are only being given access to information you wish to share with us.

It is your option to accept or decline Cookies. In most instances your web browser will automatically accept Cookies but your browser can be modified to decline cookies if you prefer. If you choose to decline cookies it may prevent you from taking full advantage of the website.

The RSMA website is for information only. Unless otherwise stated it is not intended to offer advice. The RSMA retains the copyright for all pages of the website and the material and information contained in those pages.

The RSMA may make changes to information contained on the website at any time without updating this site to reflect those changes. We will not accept liability for omissions, errors or out of date information. If you are unsure whether information is accurate and/or current , or you would like further information or details, please contact us at or by calling our offices on +44 (0)1427 610101.

Changes to this policy

Any future changes to this policy will be posted to this page. Please check back frequently to ensure that you are familiar with any updates or changes to this policy.

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